The Central Client Safety Authority (CCPA) has imposed a penalty of Rs 1 lakh on Cloudtail India for promoting stress cookers on Amazon in violation of obligatory BIS requirements. The authority has requested Cloudtail to recall 1,033 stress cookers and in addition reimburse the cash to prospects.
In line with an official assertion, CCPA — headed by Chief Commissioner Nidhi Khare — has handed an order in opposition to Cloudtail India for “violation of client rights and unfair commerce follow” by promoting home stress cookers in violation of obligatory requirements.
The requirements are prescribed as per the Home Stress Cooker (High quality Management) Order, 2020.
“The corporate was additionally directed to pay a penalty of Rs 1,00,000 for promoting home stress cookers to shoppers in violation of obligatory requirements prescribed below the QCO and violating the rights of shoppers,” the assertion mentioned.
The CCPA initiated suo-moto motion in opposition to e-commerce platforms for the sale of home stress cookers in violation of the obligatory commonplace.
“Cloudtail India Pvt Ltd is the vendor of stress cooker particularly ‘Amazon Fundamentals Stainless Metal Outer Lid Stress Cooker, 4 L (doesn’t give stress alert by whistle)’,” the assertion mentioned.
The stress cooker was being provided on the market to shoppers on the Amazon e-commerce platform.
Cloudtail submitted in its reply to CCPA that after the QCO (High quality Management Order) got here into pressure, it suspended the import of the stress cooker.
CCPA noticed that although import was suspended, the corporate had not stopped the sale of such stress cookers to shoppers.
“In reality, this submission evidently indicated that regardless of being conscious of the QCO, the corporate was nonetheless promoting such stress cookers to shoppers at giant,” the assertion mentioned.
A complete of 1,033 items of stress cookers not conforming to obligatory requirements had been bought by Cloudtail by means of the Amazon e-commerce platform after notification of the QCO.
Within the order, CCPA has directed Cloudtail to recall the 1,033 items of stress cookers bought by it and reimburse the costs of the recalled stress cookers to the shoppers.
Cloudtail has been advised to submit a compliance report inside 45 days.
CCPA famous that the violation of requirements mandated by the QCOs not solely endangers public security, however could make shoppers susceptible to extreme accidents together with lack of life.
“This can be a vital trigger for concern, particularly in case of home stress cooker, which is a family good, current in most properties…,” the assertion mentioned.
CCPA has additionally issued security notices to alert and warning shoppers in opposition to shopping for items which don’t maintain a sound ISI mark and violate obligatory BIS requirements.
Whereas the primary security discover was issued with regard to helmets, stress cookers and cooking fuel cylinders, the second security discover was issued with regard to family items together with electrical immersion water heaters, stitching machines, microwave ovens, home fuel stoves with LPG and many others.